Graffiti Ice Cream — Privacy Policy
Effective Date: January 1, 2025
Last Updated: December 5, 2025
Graffiti Ice Cream (“Graffiti Ice Cream,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit or use our website, create an account, purchase a membership, stream or download digital products, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy.
1. Who We Are
Our website address is: https://graffitiicecream.com
2. Information We Collect
We collect information in three main ways: (a) you provide it to us, (b) it’s collected automatically, and (c) we receive it from service providers.
A. Information you provide
- Account information: name, email, username, password (stored in encrypted form), membership status.
- Purchase and billing information: billing name/address, transaction history, membership plan, and payment confirmation.
- Important: We do not store your full credit card number. Payment is processed securely by third-party processors (e.g., Stripe/WooCommerce).
- Messages you send us: Contact Us form submissions, support requests, and any other communications.
B. Information collected automatically
- Usage data: pages visited, time spent, clicks, referral pages, and interaction with content.
- Device and log data: IP address, browser type, operating system, device identifiers, date/time of access, and error logs.
- Cookies and similar technologies: described in Section 6.
C. Information we receive from third parties
- Payment processors: confirmation of payment, transaction IDs, and subscription status.
- Site tools/plugins: may provide security, performance, or analytics information (e.g., spam detection, firewall logs).
3. How We Use Your Information
We use your information to:
- Provide and operate the Services (account access, memberships, digital delivery, streaming).
- Process payments and fulfill purchases.
- Communicate with you about your account, purchases, updates, and support requests.
- Send marketing messages only if you opt in (you can unsubscribe anytime).
- Improve and protect the Services (site analytics, troubleshooting, abuse prevention, spam reduction, security monitoring).
- Comply with legal obligations and enforce our Terms of Use.
4. Legal Bases for Processing (where applicable)
Depending on your location, we process data based on:
- Contract: to provide memberships and digital products you requested.
- Legitimate interests: to maintain security, prevent fraud/spam, and improve Services.
- Consent: for marketing emails and some cookies.
- Legal obligations: tax, accounting, and compliance requirements.
5. How We Share Information
We do not sell your personal information.
We may share data only as needed:
- Service providers who help us run the site (payment processing, email delivery, hosting, analytics, security/spam tools). They are permitted to use data only to perform services for us.
- Legal or safety reasons: if required by law, subpoena, court order, or to protect rights, safety, or prevent fraud/abuse.
- Business transfers: if Graffiti Ice Cream is ever involved in a merger, sale, or asset transfer, user data may be transferred as part of that transaction, with notice where required.
6. Cookies & Tracking Technologies
We use cookies and related tech for core site functions and (optionally) analytics.
Essential cookies (needed for site to work):
- Login/session cookies
- Security and authentication cookies
- Cart/checkout cookies for WooCommerce
- Preference cookies (e.g., language, display)
Analytics cookies (if enabled):
- Help us understand visitation patterns to improve the site.
You can control cookies in your browser settings. Disabling some cookies may limit site functionality (especially membership login).
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. Examples include:
- SSL/HTTPS encryption
- Role-based admin access
- Firewall/spam/security tools
- Regular backups
No system is 100% secure, so we cannot guarantee absolute security. If a breach occurs that affects your data, we will notify you as required by law.
8. Data Retention
We keep your information only as long as needed:
- Accounts: while your account is active and as needed for support/legal obligations.
- Transactions: retained for tax/accounting and legal compliance.
- Emails/marketing: until you unsubscribe.
- Security logs: retained for a reasonable period to detect abuse/fraud.
You may request deletion as described below.
9. Your Rights & Choices
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Object to or restrict certain processing
- Opt out of marketing at any time
- Request a copy/portability of your data (where applicable)
To make a request, contact us via the Contact Us form and include:
- Your name
- Your account email
- What you’re requesting
- Any relevant order number
We may verify your identity before completing requests.
10. Children’s Privacy
Our Services are intended for adults and members 18+. We do not knowingly collect personal information from anyone under 18. If we learn a minor has provided data, we will delete it.
11. International Users
If you access this site outside the United States, you understand your information may be processed and stored in the U.S., where data laws may differ from your jurisdiction.
12. Third-Party Links
The Site may contain links to third-party sites (e.g., YouTube, Instagram, Stripe). We are not responsible for their privacy practices. Please review their policies before sharing information.
13. Changes to This Privacy Policy
We may update this Policy from time to time. The “Last Updated” date will change when we do. Continued use of the Services after updates means you accept the changes.
14. Contact Us
Questions about privacy? Contact us at:
a) privacy@graffitiicecream.com